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  • Reduced attrition by 33% at a leading US BPO, yielding an ROI of 377%
  • Reduced attrition by 25% at a major telecom provider, yielding an ROI of 225%
  • At a top 3 US automaker, Tenacity prevented 92 attrits over 6 months, yielding an ROI of 299%
  • Also saw increases in CSAT scores
  • Using a method known as Propensity Score Matching (a controlled trial analysis), Tenacity can confidently predict potential turnover impact and provide a precise ROI to clients

 Call Center Engagement Platform

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Call Center Engagement Platform

  • Reduced attrition by 33% at a leading US BPO, yielding an ROI of 377%
  • Reduced attrition by 25% at a major telecom provider, yielding an ROI of 225%
  • At a top 3 US automaker, Tenacity prevented 92 attrits over 6 months, yielding an ROI of 299%
  • Also saw increases in CSAT scores
  • Using a method known as Propensity Score Matching (a controlled trial analysis), Tenacity can confidently predict potential turnover impact and provide a precise ROI to clients

Tenacity Case Studies

Tenacity Case Studies

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